Member Services: (626) 351-0708
Lending Services: (626) 351-1487
Human Resources: (626) 351-1486
At Pasadena Service FCU, we look for people who are friendly, professional, service-oriented, energetic and eager to learn, with a great attitude. You must be attentive to detail, a good communicator, problem-solver, positive, reliable and responsible, ethical, drug-free, and responsible with your own personal finances. Bilingual English/Spanish is always a plus. To express your interest in any of the positions listed below, please send your resume to email@example.com or fax it to (626)351-1486. EOE
Full Time Member Service Advisor
PRIMARY DUTIES & RESPONSILITIES:
- Assumes responsibility for the efficient, effective, and accurate performance of teller functions
- Performs all teller transactions including: receiving share deposits and loan payments; processes cash advances, cashiers' checks, money orders, bank-to-bank wires, and pre-paid card orders; disburses cash or check share withdrawals.
- Acquires a broader knowledge of credit union policy and procedures. Develops expertise in all types of branch operation including in depth system knowledge, balancing the ATM, debit card processing, home banking, and night drops. Help locate cash and check outages, and aid with member conflict resolution.
- When assisting on the phone, maintains high phone standards (i.e. help members with questions without transferring, and answer calls in a timely manner).
- Able to interview new members, open all deposit accounts and identify member’s financial needs. Consistently offers appropriate credit union products and services. Be able to read credit reports to look for cross-selling opportunities.
- Develop thorough knowledge of lending products and can process loan applications.
- Consistently makes appropriate referrals to business partners such as insurance (Apollo and Allied), car buying and investment advisors.
- Performs vault and teller duties as requested and help handle member disputes.
- Assist supervisor in opening and closing the branch